This cancellation & refund policy pertains to the purchase of session hours with Ade Aprilia.
Changes to this policy are discussed at the end of this document. Each time you purchase session hours with Ade Aprilia, the current version of this policy at the time of purchase will apply.
Cancelling & rescheduling sessions
If you need to cancel or reschedule your session date & time, please do so ahead of time, at least 48 hours in advance. All sessions canceled or rescheduled within less than 48 hours will be forfeited (and deducted from your session package). This is necessary because, with advance notice, that session can be offered to someone else. Without advance notice, that session time is lost. Exceptions will be made for medical emergencies.
Also, please be on time for your session. If you are more than 15 minutes late after your scheduled start time, your session will be considered canceled, and the above cancellation policy will apply. Exceptions will be made for medical emergencies.
Your purchase of session hours is non-refundable & non-transferable.
If you are paying with a payment plan, sessions need to be paid for before they can be used. This remains the case even if exceptions are made to this rule. All payments are due regardless of whether you have used sessions or not.
How to cancel or reschedule
If you would like to cancel or reschedule a session, you can do so via the email that you have received after scheduling your session.
Cancellation & refund policy changes
We reserve the right to change this cancellation & refund policy at any time, and in any manner. Each time you purchase session hours with Ade Aprilia, the current version of this policy at the time of purchase will apply. Therefore, each time you purchase individual sessions, it is your responsibility to see if there have been any changes to this policy.